Frequently Asked Questions
Are there any additives?
No grain or any other supplements are given to the cattle. Just the natural feed on Sitkinak, which are all native grasses and forbs.
When will I receive my final invoice?
Final invoices will be emailed once your order is packed and we have a finished weight, generally October through November. If you have not received your invoice in that time, please check your junk folder.
When will I hear from you?
Please don’t be surprised that you won’t hear from us until this fall. We plan to start processing cattle in the middle of October and will begin shipping beef as soon as we have it cut, wrapped, and frozen (and the weather allows).
When will I know shipping & handling?
Shipping and handling rates vary and will not be determined until the fall. The shipping rates will be on your final invoice.
Why is my shipping weight less than billed weight?
You will be invoiced as referenced on examples for hanging weight which will differ from actual shipping weight. Please remember that this is less than the hanging weight, as the inedible portions of the carcass have been removed.
Is beef shipped frozen?
Beef is shipped frozen to your location.
How will I be notified when my order is ready for pickup?
Once it is received at the final destination by the associated freight company they will call you for pick-up.
How much time will I have to pick up my order?
Freight companies vary, but most of them allow 3-5 business days to pick up your beef order and will work with you to accommodate logistical issues and concerns.
I paid my invoice weeks ago, why have not received my order?
Please be patient. We will invoice as soon as we have final shipping weights but shipping time varies depending on weather and carrier availability and may be weeks after payment. We are unable to provide exact shipping times.
What do I do if I need to cancel or change my order?
If you need to cancel or change your order please notify us by September 1, 2021. We will be unable to change orders after that date. Refunds will not be given after that date.
And, can you add that to the deposit on each order form.
Deposits are non-refundable after September 1, 2021.